Hello Privacy Policy

At Hello Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store, and protect your information when you visit Hello Casino.com, register for an account, or use our services. Hello Casino is operated by White Hat Gaming Limited, licensed by the UK Gambling Commission and the Malta Gaming Authority, and we process your data in accordance with applicable UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

When you complete hello register and create an account, we collect a range of personal information necessary to verify your identity, process payments, and provide our services responsibly. We collect this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers or verification agencies.

• We gather identity details such as your name, date of birth, address, and contact information provided during hello register
• We collect payment data when you make a hello deposit or request a hello withdrawal, including card details or e-wallet information
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services and administer our loyalty program
• We record technical data such as your IP address, device type, browser, and operating system whenever you access hello casino login
• We store communications you have with our customer support team, including live chat transcripts and emails
• We may collect data related to promotional activity, such as your use of a hello casino bonus code or participation in hello casino 50 free spins no deposit offers

How We Use Your Data

Our Hello Casino platform uses your personal information for several legitimate purposes connected to providing a safe and enjoyable gaming experience. Here at Hello Casino, we rely on your data to verify your age and identity, prevent fraud, and comply with our licensing obligations under the UK Gambling Commission and the Malta Gaming Authority.

• We use your details to process deposits and withdrawals through hello deposit and hello withdrawal methods such as Visa, Mastercard, PayPal, Skrill, and Neteller
• We use your activity data to calculate loyalty points under our Level-Up Rewards program and to determine eligibility for a hello casino welcome bonus
• We use your contact information to send you updates about hello casino bonus codes, hello free spins offers, and other hello bonus promotions, where you have consented to receive marketing communications
• We use your data to detect suspicious activity, prevent money laundering, and support responsible gambling tools
• We analyse aggregated data to improve our website, our hello app functionality, and the overall player experience

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, we rely on the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, where applicable, your explicit consent. At Hello Casino, we ensure that any data processed for marketing purposes, such as informing you about a hello casino coupon code or hello promo code offer, is only used where you have opted in.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment processors to facilitate hello deposit and hello withdrawal transactions
• We share information with regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, as required by law
• We share data with identity verification and fraud prevention services to protect our players and our business
• We may share information with affiliated companies, including those connected to hello casino sister sites, for administrative and compliance purposes
• We disclose information when legally required, such as in response to a court order or law enforcement request

Cookies and Tracking Technologies

Our Hello Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We at Hello Casino use both session and persistent cookies, including those necessary for hello casino login functionality and those used for analytics and advertising. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our Hello Casino systems use encryption, secure servers, and restricted access controls to safeguard the information you provide, including payment details used for hello deposit and hello withdrawal transactions. While we strive to protect your data to the highest standard, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Typically, we keep account and transaction records for a minimum period required under gambling regulations, after which we securely delete or anonymise the data unless a longer retention period is required by law.

Your Rights

As a player at Hello Casino, you have a number of rights regarding your personal data under applicable data protection law. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our legal and regulatory obligations
• You have the right to object to or restrict certain types of processing, including marketing communications about hello casino bonuses
• You have the right to data portability, allowing you to request a copy of your data in a structured format
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via support@Hello Casino.com, and we will respond in accordance with applicable timeframes.

Responsible Gambling and Data

We use certain personal data to support responsible gambling tools, such as deposit limits, self-exclusion, and activity monitoring. Our Hello Casino team may use your gaming history to identify patterns that could indicate a need for additional support, and we may share relevant information with responsible gambling organisations where necessary to protect your wellbeing.

International Data Transfers

Because Hello Casino serves customers across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, consistent with GDPR requirements and our licensing obligations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of hello casino services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact our support team at support@Hello Casino.com or through our 24/7 live chat available on our website and hello app.