Hello Terms and Conditions

Welcome to Hello Casino. These terms and conditions govern your use of our website and services. By registering an account with us, you agree to be bound by this agreement. If you do not agree with any part of these terms, please do not use our platform. We encourage every player to read this page carefully before making a deposit or playing any games with us.

About Our Operator

Hello Casino is owned and operated by White Hat Gaming Limited (reg. no. C73232), based at 85 St John Street, Valletta VLT1165, Malta. We operate under licences issued by the UK Gambling Commission (account no. 52894) for players in Great Britain, and the Malta Gaming Authority (MGA/B2C/370/2017) for players in other permitted markets. Our Hello Casino platform has been active since 2014, offering slots, live casino games, and table games to a wide international audience.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you complete hello register, you confirm that the information you provide is accurate, current, and complete. We reserve the right to verify your identity and request supporting documentation at any time, including before processing a hello withdrawal.

• You may only hold one account with us
• You must not register if you reside in a restricted country, including the United Kingdom (unless you are a Great Britain resident) and the other jurisdictions listed in our restricted countries policy
• You are responsible for keeping your hello login credentials confidential
• We may suspend or close accounts found to breach these conditions

Deposits and Withdrawals

We accept a range of payment methods for hello deposit transactions, including Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Sofort, Bank Wire, Finnish online banking, Interac, and MuchBetter. Our minimum deposit is £20, and the same minimum applies to withdrawals. Withdrawals are paid back to the method used for your hello deposit wherever possible, and we aim to process requests within 1-2 business days, with funds reaching your account within up to 3 working days thereafter.

Our maximum payout is £250,000 per bet or spin, excluding progressive jackpots, which may take up to 30 days to settle. Players in Great Britain are not subject to a weekly withdrawal cap, while other markets are limited to $12,500 per week. We support currencies including GBP, EUR, CAD, NZD, NOK, CLP, and USD depending on your region.

Bonuses and Promotions

We offer a generous hello casino welcome bonus of 500+ wager-free spins across your first 14 days, available after your first deposit of at least £20. Our welcome bonus hello casino program awards points based on real-money wagers, which unlock milestone rewards on selected games such as Eye of Horus, Legacy of Dead, and Reel Rush. All spins earned through our hello casino free spins structure are wager-free, with winnings paid as cash and capped at £100 per batch.

In addition to our welcome offer, players may enjoy our Level-Up Rewards programme, which delivers weekly spins every Monday and Friday based on your monthly tier status (Bronze, Silver, Gold, or Gold Plus). We also issue occasional hello casino coupon codes and bonus code hello casino promotions, limited to one coupon per 24-hour period and subject to standard wagering requirements. For any hello casino bonus codes we distribute, the following conditions apply:

• Bonus wagering is 10x the bonus amount, or 10x the deposit plus bonus for deposit-based offers
• Slots generally contribute 100% towards wagering, while certain games contribute 20% or 0%
• Table games, video poker, and jackpot games do not count towards wagering
• We apply a strict one-promotion-per-household, IP address, email, or payment method policy
• Bonuses expire after 30 days of account inactivity

We reserve the right to amend, withdraw, or refuse any hello casino bonus codes or no deposit bonus hello casino offers at our discretion, and affordability checks may apply before any promotional funds are released.

Our Games and Providers

Our hello casino slots library includes more than 5,100 titles, alongside 50+ live games and a combined total exceeding 5,000 games across desktop and mobile. We work with leading studios such as Pragmatic Play, NetEnt, Play'n GO, Big Time Gaming, and many more. Our hello live casino section features Live Blackjack, Live Roulette, Live Baccarat, Live Poker, Live Dice, Live Bingo, and popular game shows including Crazy Time, Monopoly Live, and Dream Catcher, powered by providers such as Evolution and Pragmatic Play Live.

Responsible Gambling

We are committed to promoting safer gambling practices. We provide tools to help you manage your play, including deposit limits, session reminders, and self-exclusion options. If you feel your gambling is becoming a concern, we encourage you to contact our support team or a relevant support organisation for assistance.

Customer Support

Our support team is available 24/7 through live chat, with a typical response time of 30-60 seconds. You may also reach us via email at support@Hello Casino.com or through our Help Centre. We offer support in English and Finnish, and we are always happy to assist with any questions about your hello account, deposits, or withdrawals.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in regulation, our services, or industry best practice. We recommend checking this page periodically. Your continued use of our platform after any update constitutes your acceptance of the revised terms. By continuing to play with us, you acknowledge that you have read, understood, and agreed to these conditions in full.

Governing Law

These terms are governed by the laws applicable under our operating licences. For players in Great Britain, UK Gambling Commission regulations apply; for players in other eligible markets, Maltese law under our MGA licence governs the relationship between you and us. Any disputes will be handled in accordance with the applicable regulatory framework.